000
00313nam a2200121Ia 4500
008
161118s2016 xx 000 0 und d
082
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658.562 MOD-C
100
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Mody, S.M.
245
0
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Creating Customer Satisfaction Excelience.
260
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Bombay
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D.L. Shah Trust
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1996
300
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112 p.
942
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ddc
999
_c
42748
_d
42748