000 00313nam a2200121Ia 4500
008 161118s2016 xx 000 0 und d
082 _a658.562 MOD-C
100 _aMody, S.M.
245 0 _aCreating Customer Satisfaction Excelience.
260 _aBombay
_bD.L. Shah Trust
_c1996
300 _a112 p.
942 _2ddc
999 _c42748
_d42748