000 00322nam a2200121Ia 4500
008 161118s2016 xx 000 0 und d
082 _a658.812 DEN-H
100 _aDenton D. Keith.
245 0 _aHow To Give Quality Service To Your Customurs.
260 _aNew Delhi.
_bUniversal.
_c1989
300 _a158 p.
942 _2ddc
999 _c22344
_d22344